Hospitality Foundations is a great beginner-friendly course for adults entering or advancing in hospitality. Learn customer service, hotel operations, and tourism trends while gaining practical skills for careers in hotels, restaurants, and travel. Build your foundation for success today!
Step Into Hospitality
Cost: $129
Length: 24 Hours (2.4 CEUs)
Enrollment: Open, Register Anytime
Micro-Credential: Earned at Completion
About the Course
The Hospitality Foundations course offers an engaging introduction to the core principles of the hospitality industry, combining real-world insights with interactive learning. Designed for adult learners, it covers customer service, hotel operations, and tourism trends while building essential skills in communication, teamwork, and problem-solving. You’ll also experience a custom-built interactive simulation game, where you take on the role of a hotel manager tasked with turning around a run-down, debt-ridden property—making strategic decisions to earn revenue, make repairs, boost staff morale, and reduce turnover. By the end of the course, you’ll have the knowledge and confidence to succeed in today’s fast-paced hospitality industry.
Learning Objectives
Upon completing this course, you will be able to:
- Summarize the key historical developments that have shaped the modern hospitality industry.
- Classify the different types of tourism and the reasons people travel.
- Assess the economic impact of tourism on various regions.
- Classify different types of hotels.
- Explain the significance of rating systems in evaluating service quality and guest expectations.
- Define essential hospitality terminology in daily operations to enhance understanding of industry-specific concepts.
- Identify the major departments in a hotel and explain how their collaboration ensures efficient operation and guest satisfaction.
- Define critical Moments of Truth in guest interactions.
- Review best practices in customer service to consistently exceed guest expectations.
Elevate
Enroll anytime in our self-paced, 10-hour micro-credential course for just $189 and master the fundamentals of hospitality in many different settings, and elevate your skills in terminology, best practices and tourism impact.