Customer Service

Boost your career with our Online Customer Service Course. Learn essential communication, problem-solving, and service skills to excel in retail, hospitality, and call center roles. Flexible, beginner-friendly, and designed to help you stand out in today’s competitive job market.

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Price: $189

Course Length: 10 Hours

Enrollment: Open, Register Anytime 

Micro-Credential: Earned at Completion

About the Course

The Customer Service course designed by Texas State University Continuing Education dives into the core of business success by unraveling the essence of customer service. You’ll learn to define the concept and appreciate the significance of customer service upon business success, which influences both internal and external customers. We will also examine the impact that globalization has upon customer service strategies and practices in the global business environment.

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Course Objectives

Upon completing this course, you will be able to: 

  1. Explain the concept of customer service and its crucial role in achieving business success, emphasizing its influence on both internal and external customers. 
  2. Evaluate how exceptional customer service contributes to positive business outcomes, including customer retention, satisfaction, and overall company reputation.
  3. Formulate identified, effective customer service strategies tailored to meet the needs and expectations of diverse customer groups, enhancing overall customer experience.
  4. Examine how globalization affects customer service practices and strategies and understand how to adapt customer service approaches in a global business environment.
  5. Apply best practices in customer service to real-world scenarios, demonstrating the ability to handle various customer interactions professionally and effectively across different cultures and markets.
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EXCEL

Advance your career with the Online Customer Service Course from Texas State University Continuing Education. Gain essential skills to excel in today’s competitive job market and prepare for new opportunities in customer-focused industries.

Continuing Education

continuinged@txstate.edu | 512-245-2507