Refund Policy

Enrollment in a TXST CE noncredit course represents a financial commitment. Refunds are issued according to the schedule below, based on the date and time a written withdrawal request is received — not the date of last attendance or login.

A non-refundable cancellation fee of $25 is retained on all approved refunds. This fee is waived only in the event of a university-initiated course cancellation.

Learners may request a one-time transfer of their enrollment to a future section of the same course or a comparable program at no additional charge, provided the request is submitted at least 3 business days before the course start date. Transfers are not available after a course has begun. The $25 cancellation fee is waived for approved transfers.

If TXST CE cancels a course due to insufficient enrollment or circumstances beyond its control, enrolled learners will receive a 100% refund of all fees paid, including the $25 cancellation fee. Learners will be notified by email as soon as possible.

Learners experiencing documented extenuating circumstances may submit a written appeal for consideration outside of the standard refund schedule. Qualifying circumstances may include:

• Medical emergency affecting the learner or an immediate family member
• Military deployment or activation orders
• Other unavoidable hardship that prevented participation

Appeals must be submitted in writing to continuinged@txstate.edu and include a brief explanation along with any available supporting documentation. Appeals are reviewed on a case-by-case basis and may result in a full or partial refund or a credit toward a future offering. Submission of an appeal does not guarantee a refund.

Refunds for employer-sponsored or state-funded enrollments are subject to the terms of the applicable agreement or funding authorization. Learners should contact their sponsoring organization prior to submitting a withdrawal request.

Some courses available through TXST Continuing Education are delivered in partnership with external education providers. These courses may be subject to the refund and cancellation policies of the respective provider rather than the TXST CE policy outlined above.

If you are unsure whether your course is offered through an external partner, please contact us at continuinged@txstate.edu or 512.245.2507 before submitting a refund request. We will direct you to the appropriate process.

If you believe your request falls within our refund policy, you can submit a Refund Request Form and our team will review your submission and follow up within 3–5 business days.