Using Online Proctoring

Getting Started with Examity® and Proctorio®

Examity and Proctorio have been selected to provide online proctoring services to Texas State University faculty and students. The Office of Distance and Extended Learning coordinates online proctoring services for online and hybrid (INT and HYB) courses. That coordination involves the following:

Making an official request to have the Examity or Proctorio tool loaded into the correct course web site (Canvas)
Connecting faculty to our Examity or Proctor faculty liaison to ensure vendor support
Tracking and paying for proctoring activity (students in INT and HYB course sections are not charged exam proctoring fees within this process)
Managing the vendor relationships including collecting regular feedback from faculty, staff, and students

The process for loading the Examity or Proctorio tool into your course site, preparing your first exam and your students to take it, and giving your students time to book an appointment with the online proctor will require at least ten business days. Please plan accordingly.

To prepare for next steps, you will need to have:

The Course IDs and Course Section numbers for each course in which you would like to use the online proctoring service
The estimated enrollment in each course
The number of exams in each course you would like to have proctored using the services (per student)

Faculty who have never used an online proctoring service or are using it for the first time at Texas State should begin by browsing About Online Proctoring and return to this page.

After reviewing the introductory material about Examity or Proctorio and gathering your course information, you must make a request to use an online proctoring service by completing an online form at the following links:

For Examity requests: https://www.distancelearning.txst.edu/faculty/request-proctoring-examity.html

For Proctorio requests: https://www.distancelearning.txst.edu/faculty/request-proctoring-proctorio.html

After your request to use a proctoring service is received, you will be referred to an Examity or Proctorio faculty liaison. They will contact you to ask follow-up questions about your plans for online proctoring and to ensure that any initial on-boarding and professional development needs you may have are met. Once the proctoring tool has been successfully added to your course web site, both you and your vendor liaison will be notified so that next steps may begin.

Learning to use the online proctoring tool takes a few minutes and participants in our pilot program had little need for technical support following the brief introduction. Still, support from the vendor liaison is always available.

For Examity Users

Examity provides a Faculty Quick Guide (2.5 MB PDF) (download Adobe PDF reader) on how to use the online proctoring tool in Canvas and an Instructor Toolkit document (84 KB MS Word) that has email templates that faculty may use to help students prepare to use Examity®.

Another included document is a Quick Guide that you may distribute to students (915 KB PDF) (download Adobe PDF reader) that coaches them on using the Examity tool in Canvas in preparation for testing.

For Proctorio Users

Proctorio has provided the following tools for faculty:

Enabling Proctorio on a Canvas Quiz

Enabling Proctorio on Canvas New Quizzes

Password Out of Sync - Canvas -Troubleshooting guide

Accessing the Proctorio Gradebook (Canvas)

Ensuring a Smooth Exam Experience - Exam Administrator Best Practices

Syllabus Description • U.S. Higher Education

Calculator (located in Exam Settings under In-Quiz Tools)

And for students:

Test-Taker Quick Start Guide - Canvas

Access Code/Password Required

Exam Environment Guide

Troubleshooting Online Proctoring

Frequently Asked Questions

Q: What are the technical requirements for students to use the Examity® online proctoring service?

A: Students must have a:

A desktop computer or laptop (tablets or phones are not compliant)
Webcam and microphone
A web connection with at least 2Mbps upload and download speed
A modern web browser with pop-up blockers disabled

Q: What are the technical requirements for students to use the Proctorio® online proctoring service?

A: Students must have a:

A desktop computer or laptop (tablets or phones are not compliant)
Webcam and microphone
A web connection with at least .092 Mbps upload and download speed
A modern Chrome or Edge web browser with pop-up blockers disabled

Q: Where do students get help from Examity®?

A: You can visit Examity®s Instructor FAQ page or Test Takers FAQ page for answers on many student questions. Technical support is available by calling 855-392-6489 Option 1 or by emailing support@examity.com.

Q: If misbehavior is detected during a proctoring session, will the proctor ever stop the student from starting or completing the exam?

A: Examity® will not prevent a student from starting an exam unless the instructor expressly permits it. With level 3 proctoring, if Examity® finds a student is cheating, the proctor will interrupt and ask them to stop whatever they are doing but will not stop them from testing. The proctor will tell the student that the instructor will be notified and raise a flag in the exam.

Q: Where do students get help from Proctorio®?

A: Technical support is available through the Proctorio web site at https://proctorio.com/support

Q: If misbehavior is detected during a proctoring session, will the proctor ever stop the student from starting or completing the exam?

A: No. Online proctors may note suspicious behavior but will not stop a test taker from completing an exam.

Q: How do proctors provide accommodation for students with disabilities?

A: If an instructor has a student with an accommodation, faculty may discuss options for support with the vendor liaison. Examity has more information on this topic at this web link: https://www.examity.com/accessibility/. Proctorio has more information on this topic at this web link: https://proctorio.com/about/accessibility.